COVID-19 Information

To protect the health and safety of all David Jones team members and customers and in line with NSW & VIC regulations, all David Jones team members have provided proof of vaccination – or in limited cases, proof of medical exemption – before returning to work.

David Jones has made it easier for all customers to shop from home by offering free express shipping on all orders over $50. There is also the option to choose contactless Click & Collect instore.

Virtual Services are also available, bringing you the best of David Jones’ instore experiences to the comfort of your own home.

We want our customers to be able to shop with confidence and we are committed to ensuring the health and safety of our teams and our customers, as we have through out the pandemic. If you would prefer to hold on to your items, David Jones will be honouring any returns made outside of our 30 / 60 day returns policy for states that have been impacted by COVID-19 restrictions. Alternatively our customers are able to return their items via Australia Post and more information can be found here.

Both physical and electronic David Jones gift cards can be redeemed online as well as instore

Yes, our beauty services will be running as normal. We encourage customers to wear masks where possible for these services. In line with government guidelines, contact details for all Beauty services customers will be required for contact tracing purposes should the need arise.

To protect the health and safety of all David Jones staff and customers, anyone entering our stores will be required to check in via the NSW Health or Service VIC QR code as well as sign into the store visitor system (VCMs).

In line with government requirements, all customers must provide proof of vaccination or medical exemption at the store entrance. Please have your vaccination certificate or proof of exemption ready to go.

The health and safety of our teams and our customers is still our first priority and David Jones have robust systems in place to ensure we adhere to the relevant Government advice in response to this situation, as we have done throughout this pandemic.

Davidjones.com has all the COVID safety information you need.

Yes, absolutely.

In line with the heightened medical guidelines to ensure the safety of our customers and our team, we are only accepting cash as a payment method at limited, selected registers. Instead, we invite you to shop using a contactless electronic payment method.

We are working with relevant governments in each state and territory and we will continue to follow their guidance.

We are working with relevant governments in each state and territory and we will continue to follow their guidance.

Routine cleaning is the everyday cleaning practices. Surfaces frequently touched by multiple people, such as door handles, bathroom surfaces, food area surfaces and touchpoints such as balustrades and handrails, cleaned with soap and water or another detergent at appropriate frequencies to maintain them to a clean standard. Touchpoint risk surfaces such as amenities and food areas are also sanitised as part of the cleaning process.

Cleaning with soap and water removes germs, dirt, and impurities from surfaces. It lowers the risk of spreading infection. Sanitisation/Disinfecting kills germs on surfaces. By killing germs on a surface after cleaning, it can further lower the risk of spreading infection.

Cleaning does not kill germs, but by removing them, it lowers their numbers and the risk of spreading infection. If a surface may have gotten the virus on it from a person with or suspected to have COVID-19, the surface should be cleaned and disinfected. Disinfecting kills germs on surfaces.

We ensure to clean surfaces frequently touched by multiple people, these are outlined as amenities, staff lunchrooms, staff doors, lifts and escalators, atrium balustrades, impacted POS, impacted work stations and fitting rooms, door handles and furniture.

A TGA approved hospital grade disinfectant which has viricidal claims (meaning it is capable of dealing with viruses not just bacteria).

Once you have received your collection confirmation email, you may collect your order from your selected store.

If you have received confirmation that your Click & Collect order is ready for collection but you would now prefer it delivered, please contact our Customer Services team and they will gladly arrange this for you.

If your local store is closed following government directions, we will honour an extended return/exchange period. All other terms and conditions of our Returns Policy remain the same.

Live Chat - we've automated some features and increased our team's capacity so this is now one of the fastest ways for you to get your questions answered. Chat Now

We're continuing to find ways to make it easier for customers to contact us including adding extra customer services team members who are ready to answer your questions. You might notice you have more ways of getting in touch with our team:

Calls - we have introduced a call back feature. When it's busy, this allows you to request a call back and keep your place in the queue. You won't need to wait on the line.

If you prefer, you can look for the answer to your question in our FAQs

We have lowered the threshold for free standard delivery to $50 for the convenience of all our customers who may be finding it difficult to get into store at the moment. Also, any purchase made on your David Jones American Express Card or David Jones Storecard is eligible for free standard delivery.

Most David Jones online orders are carried via Australia Post. As soon as your purchase has been picked and packed by our warehouse team and collected by Australia Post, you’ll be able to track its progress via their website or app, using the tracking number in your shipping notification email.

More information on our delivery service can be found here.

For larger items, David Jones contracts with a third-party delivery provider. Measures have been implemented to ensure the health and wellbeing of our customers and those delivery contractors. You will be contacted to confirm your delivery.

Please note delivery times may be affected: the delivery contractors will provide you with a best efforts delivery window which may be subject to change.

Please note additional safety measures for deliveries are inplace including the need to deliver your item to a single room at the front of your house, deliverers will be unable to remove any old items and will also be unable to assist with unpacking or assembly of items.

Additionally, please note that bulky deliveries (via TOLL) will be into a single front room in homes only with no unpacking, installation, or removal.

More information on our delivery service can be found here.

To minimise risk, Australia Post has made the decision to suspend the requirement of a signature on delivery. Instead, the Australia Post staff member will ask and record your name and sign on your behalf.

You will still need to be present for this to occur, but contact will be minimised by leaving your parcel at the door until the Australia Post team member has left the premises.

Our team begin working on your order right away and as such, unfortunately cannot make changes. If the order is being transported via Australia Post, once it has shipped you can use their redirect option to amend the delivery address, accessible from their website or app, using the tracking number in your shipping notification email.

With more of our valued customers than ever shopping with us online we have seen an unprecedented amount of online orders. As we work hard to ensure we can fulfil all of these orders you may find a delay in our usual standard shipping timeframes, you should expect your standard delivery to arrive in 9 business days, and we are now offering express delivery which should be expected to arrive in 5 business days. Rest assured we are working closely with Australia Post to get all our orders out to each of our customers and you will receive a notification with a tracking information once your order is shipped.

Unfortunately once you place your order with us we are unable to make changes or cancel this. If you change your mind or the item was not exactly what you expected you can return it by either vesting one of our stores or alternately, you can send this item back to our warehouse for a full refund.