Returns

RETURN OR EXCHANGE INSTORE

Return or exchange your purchase
in one of our stores Find Out More RETURN VIA POST

Easily return your purchase
by post Find Out More EXTENDED CHRISTMAS
RETURNS POLICY

Shop with confidence knowing you can
easily return or exchange your items. Find Out More

Return Or Exchange Instore

Return or exchange your purchase in one of our stores

Return or Exchange Instore

If you change your mind, return your item with proof of purchase, such as a copy of the original register receipt or online order confirmation, to the relevant department in one of our stores and we'll provide an exchange or refund in line with our returns policy.

While most items may be returned within 30 days, please note there are some items that can't be returned.

Please take into account that items purchased in one of our Australian stores cannot be returned to David Jones New Zealand.

Find Your Nearest Store

Returns Via Post

Easily return your purchase by post

Return via Post

If you change your mind, return your item via post with proof of purchase, such as the packing slip or copy of your order confirmation email and we'll provide a refund in line with our returns policy.

When returning via post we are unable to offer an exchange. If you need an exchange, please visit us instore.

While most items may be returned within 30 days there are some items that can’t be returned.

Post Your Parcel

Enclose your proof of purchase such as the packing slip or copy of your order confirmation email with the return item and address to:

David Jones Fulfilment Centre
Dock 8, Corner of Derby &
Stubbs Streets
Silverwater NSW, 2128

We recommend you purchase postage insurance for high value items.

Receive Your Refund

Once we've confirmed your return is in line with our policy, we'll notify you by email and you'll receive a refund within 7 business days.

Extended Christmas Returns Policy

Shop with confidence knowing you can easily return or exchange your items.

Extended Christmas Returns Policy

If you’re not completely satisfied, you can return your purchase instore or via post (within the original country of purchase) for an exchange, refund or repair in line with our change of mind guidelines and consumer guarantees.

While most items may be returned within 30 days, please note there are some items that can’t be returned.

When returning via post we are unable to offer an exchange.

Extended Christmas Returns policy

Items that are purchased in the months of November and December may be returned or exchanged up until 31 January the following year unless it is an item that can’t be returned or is featured in the list below.

Items purchased from the following luxury handbag and footwear boutiques are excluded from extended Christmas return:

Balenciaga
Bottega Veneta
Celine
CHANEL
Christian Louboutin
Dior
Fendi
Ferragamo
Gentle Monster (sunglasses)
Georg Jensen (jewellery)
Gucci
Jimmy Choo
Loewe
Longines (jewellery)
Louis Vuitton
Rimowa (luggage)
Roger Vivier
Saint Laurent
Tod's
Valentino
Zimmermann

What if I change my mind?

If you change your mind, you can exchange or refund your purchase within 30 days unless it’s an item that can’t be returned, provided that:

You provide proof of purchase
The item is in a saleable condition i.e. the original tags and labels are still attached, the item is in its original packaging (if any), sealed packaging remains intact (if any), the swimwear hygiene cover is still in place (if any), it’s within its expiration date and the item is unworn, unused and as sold
All gift cards or bonus items attached to purchased products, or all elements of any bundled items, must also be returned with the original purchase. If not, the value of any such unreturned gift card, bonus or bundled item or utilised portion of any gift card will be deducted from any refund.

It’s ok if you change your mind, however to prevent fraud or abuse of our Returns Policy, we may refuse to accept items returned for Change of Mind reasons if we reasonably believe that you have engaged in fraudulent conduct or are abusing our Change of Mind Returns Policy.

Change of mind guidelines do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

What proof of purchase do I need to present?

All returns, refunds, exchanges or repair requests must be accompanied by one of the following documents:

Purchase/return/exchange/gift register receipt (or photocopy/photo)
Online order confirmation email
Online order - found in your My Orders page
Packing slip (included with all online purchases)
David Jones Credit Card statement
David Jones Store Card statement

How will I be refunded?

Refunds are processed using the original payment tender except for:

Refunds for purchases made using PayPal will be provided:

On a David Jones Returns Card for items returned instore
Back to your PayPal account for items returned via post

Refund for purchases made using David Jones Gift Cards will be provided on a David Jones Returns Card or an eGift Card if returned via post.

If you have a change of mind, you can return your Alipay purchases instore or by mail for a refund. Note that items purchased online using Alipay which are returned instore, will be refunded via a David Jones gift card.

Purchases made using digital wallets (Apple Pay and Click to Pay) will be refunded back to the card selected from the wallet during Express Checkout.

Returns with a Gift receipt may be exchanged or processed using a Returns Card.

Items that can't be returned?

The following items can't be returned or exchanged due to change of mind. These exceptions do not apply to any returns made in accordance with consumer guarantees, or otherwise as required by law.

Items marked as reduced to clear (This will be noted on the relevant product page on our website and/or at checkout)
Altered items
Apple products
Blue Spinach pre-loved items
Bespoke, Custom made and made-to-measure
David Jones gift Cards and e-gift Cards
Earrings for pierced ears
epay vouchers
Fresh flowers
Fresh food
Furniture
Mattresses
Personal care items:

Circulation booster devices
Electric toothbrushes
Face masks
Foot spas
Hairbrushes
Hand held massagers
Manicure sets
Sexual wellness
Shavers

Personalised products
Pillows
Protectors, quilts & toppers
Return tags - Please Note: David Jones does not offer an exchange or refund for a change of mind purchase on merchandise with tags reading "Change of mind returns will not be accepted if this tag is removed" unless the tag is still attached to the item or the item is faulty, unfit for its purpose, does not match the description provided, or where overwise required by law.

Or refer to the policy regarding the brands below:

Brand	Exchange	Exchange Sale Item
Balenciaga
Dior
Fendi
Gentle Monster
Loewe
Roger Vivier
Saint Laurent
Valentino

Note: These brands DO NOT process refunds

How long do I have to return an item?

If you change your mind, you have 30 days to return an item unless it’s an item that can’t be returned.

Note: During Christmas we offer extended returns on a wide range of items so you can shop with confidence. Please refer to our Extended Christmas Returns Policy.

Can I return a sale item?

Most sale items can be returned for change of mind unless it’s marked as Reduced to clear or it’s an item that can’t be returned. You can return your purchase instore or via post (within the original country of purchase) for an exchange, refund or repair in line with our change of mind guidelines and consumer guarantees. Items marked as ‘reduced to clear’ cannot be returned unless faulty.

Some brands must be returned to the store where they were purchased

Items purchased instore from the following boutique brands must be returned to one of the locations listed. To return an item purchased online from one of these brands, please contact customer services.

Balenciaga - Elizabeth Street
Bottega Veneta - Bourke Street Mall and Pacific Fair
Burberry - Elizabeth Street
Celine - Elizabeth Street, Bourke Street Mall and Pacific Fair
Chanel - Elizabeth Street and Bourke Street Mall
Christian Louboutin - Elizabeth Street and Bourke Street Mall
Dior - Elizabeth Street and Bourke Street Mall
Fendi - Elizabeth Street and Bourke Street Mall
Ferragamo - Elizabeth Street, Bourke Street Mall, Adelaide Central Plaza and Hay Street Mall
Gucci (Jewellery, Watches) - Elizabeth Street, Bourke Street Mall, Adelaide Central Plaza, Pacific Fair
Gucci (Handbags and Footwear) - Elizabeth Street and Bourke Street Mall
Jimmy Choo - Elizabeth Street and Bourke Street Mall
Loewe - Elizabeth Street
Longines - Elizabeth Street
Louis Vuitton - Elizabeth Street and Bourke Street Mall
Piaget - Elizabeth Street
Rimowa - Elizabeth Street
Roger Vivier - Elizabeth Street and Bourke Street Mall
Sarah & Sebastian - Elizabeth Street
Saint Laurent - Elizabeth Street and Bourke Street Mall
Tod's - Elizabeth Street and Bourke Street Mall
Valentino - Elizabeth Street and Bourke Street Mall

Bulky Items cancellations

Please note that bulky items cannot be returned once delivered unless faulty. A 25% restocking fee may be applicable when cancelling a large or bulky item for change of mind reasons if the item is:

In production
Made to order
Has been dispatched to the customer

Policy for purchases prior to 15th August 2022

Our returns policy updated on the 15th of August 2022. If you have made purchases prior to this date, all policy information remains the same aside from the below.

Purchases are offered an exchange or refund for Change of Mind on items within 60 days of purchase on products purchased on or after 1 August 2019 with below for a list of the brands that offer an exchange or refund for Change of Mind within 30 Days of purchase.

Aeydee, Alexander McQueen, Alexander Wang, Aquazzura, Anine Bing, Balenciaga, Bally, Balmain, Bianca Spender, Bottega Veneta, BOYY, Carla Zampatti, Celine, Chanel, Chloe, Christian Louboutin, Clergerie, Coach, Dior, Dolce & Gabbana, Dries Van Noten, Fendi, Ganni, Gia Couture, Gianvito Rossi, Ginger & Smart, Gucci, ISABEL MARANT, Jimmy Choo, Kenzo, Lanvin, Louis Vuitton, Mach & Mach, Malone Soulters, Manolo Blahnik, Marni, Rene Caovilla, Roger Vivier, Rotate, Saint Laurent, Salvatore Ferragamo, Scanlan & Theodore, See By Chloe, Sophia Webster, Stella McCartney, Strathberry, The Attico, TODS, Tom Ford, Valentino, Versace Zimmerman.

Consumer Guarantees

Our goods and services come with consumer guarantees that automatically apply under the Australian or New Zealand Consumer Law.

If you believe your purchase fails to meet one or more of the consumer guarantees - for example, your purchase is faulty, not of acceptable quality, does not match the description provided or is not fit for purpose - then you may be entitled to a remedy by law.

If there is a major failure, you may seek a refund or replacement, or you may keep the item and seek compensation for any drop in the value. If there is a minor failure, we may repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time.

Return the item instore or contact our customer services team if you believe your purchase fails to meet a consumer guarantee. Before determining the remedy you are entitled to, we may need to send the item to the manufacturer (or their agent) for an assessment to confirm the problem.

When providing a remedy under consumer law, proof of purchase is required.