Online Order Enquiries

To redeem your points, you can access the Points Hub via the Latitude App or Latitude Service Centre. Once you log in to the Latitude App or Latitude Service Centre:

• Simply click on your David Jones credit card.
• Below your account details, click Redeem and select Proceed to continue.
• You'll need to enter the verification code that we send via SMS.
• Click Connect to visit the David Jones Points Hub.
Now you're ready to redeem your points! If further assistance is required please contact the David Jones Credit Card team on 1300 550 006 Monday-Saturday 8:00am-8:00pm.

The easiest way to activate your David Jones Premiere credit card or David Jones Prestige credit card is online or through the Latitude App. For more information on how to activate your credit card, head to the Latitude Help Centre.

To access your David Jones Credit Card benefits online, please log out of your session and log back in. If you are still unable to view your benefits you can link your David Jones credit card to your online profile.

• Sign in or sign up to your online account at davidjones.com
• Select ‘My Benefits’ from the menu on the left side of the page
• Click ‘Link David Jones credit card’
• On a new page log into your Latitude portal
• Enter the verification code sent to your mobile
• Select the card to link to your David Jones profile
• On your David Jones account you will receive notification that your card has been successfully linked – your benefits are now unlocked!

Follow the links below to view all the features and benefits for your card.

• Prestige Card
• Premier Card
• Icon Card

Please reach out to our dedicated David Jones Credit Card team on 1300 550 006.

You can return most items within 30 days of purchase for an exchange or refund in line with our returns policy.
To return an item please include your proof of purchase:

• Original register receipt
• Online order confirmation

While most items may be returned within 30 days, please note there are some items that can't be returned.

Please take into account that items purchased in one of our Australian stores cannot be returned to David Jones New Zealand.

Yes you can return sale items in line with our returns policy.

You can return most items within 30 days of purchase for an exchange or refund in line with our returns policy. To return an item please include you proof of purchase: online register receipt and/or online order confirmation. Whilst most items may be returned within 30 days please note there are some items that can't be returned.

Yes you can return sale items in line with our returns policy.

Offers are available while stocks last. We do not offer rainchecks at David Jones

Once you've completed your order, it will already be progressing to the next stage, and cannot be changed. Don't worry. If your purchase isn't quite what you expected, you can easily return or exchange your order in line with our convenient returns policy.

You can cancel your Click & Collect at any time before you collect it. Simply contact us via Live Chat or Text us on 0480 017 235

Yes you can return sale items in line with our returns policy.

Contact us via Live Chat or Text us on 0480 017 235.

Please provide details of your order so our team can assist you in finding a resolution.

Alternatively, you can visit any David Jones store to discuss your order.

Please contact us on Live Chat or Text us on 0480 017 235. Please provide details of your order so our team can assist you in finding a resolution.

Alternatively, you can visit any David Jones store to discuss your order.

Please contact us on Live Chat or Text us on 0480 017 235. Please provide details of your order so our team can assist you in finding a resolution.

Alternatively you can visit any David Jones store to discuss your order.

You will receive an email with a tracking number once your item is dispatched. Please note: tracking can take 48 hours to activate with our delivery partners. You can use this tracking number to track your order.

You can also view the delivery status of your order in your Online Account.

Some products are shipped directly from our suppliers and may not have a tracking number.

If you purchase more than one item with us these may be shipped out from different locations. In this instance you will receive separate emails with tracking numbers for each shipment.

Please visit our Delivery Choices for up to date delivery timeframes.

When items purchased in store are returned to our warehouse, David Jones is required to contact you to facilitate a refund manually over the phone. You may choose to have your refund processed back on your original payment method used to make the purchase, or a David Jones E-gift card.

When a refund is required to be processed over the phone, we will schedule the next available time for our Customer Care team to call you. You will receive an email and text message with the date and time of this appointment.

Our Customer Care team will contact you via phone call during your appointed time to process the refund.

Please ensure you have the same payment method you used for the purchase on hand – for your security, your personal payment details will not be recorded during the call. You can also choose to have the refund processed to an E-gift card.

Our Customer Care team will contact you from caller ID (02) 5104 9702 and validate unique information with you.

Click on the link in your confirmation email or text to reschedule your appointment, you can select a suitable day and time from the calendar. You will receive another confirmation email with your new appointment time.

We can process your refund back to an e-gift card to be emailed to you without having to process this over the phone - please reach out to our Customer Care team via Live chat or email us at contactus@davidjones.com.au to arrange this.