Consumer Notices

Please note that the Creed Petite Travel Companion in Graphite (27174481) displayed in the gift guide is unavailable for purchase. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note there was an error in the email sent on Saturday 12 October for SKIMS. The email featured the Cotton T-Shirt listed as a 3-Pack. However the product is a single item. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Bec & Bridge Anise High Neck Dress (27151868) had an incorrect price displayed in the Jones Magazine. The price of this item is $380. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Rachel Gilbert Maggie Dress (26917219) had an incorrect price displayed in the Jones Magazine. The price of this item is $790. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Dualit NewGen 4 Slice Toaster had an incorrect price displayed on the website on the 31/8/2024. The price of this item is $539. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Laurastar Lift Red Steam Station had an incorrect price displayed on the website on the 31/7/2024. The price of this item is $1099. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note there was an error in the email sent on Monday 3 June for our Dyson Offer. The email featured Dyson Ceramic Pop listed as a saving of $170. However the correcting saving was $120. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the XGIMI Mogo 2 Pro Portable Projector had an incorrect price displayed on the website on the 28/5/2024. The price of this item is $999. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Dyson V8 Origin Extra Stick Vacuum had an incorrect price displayed on the website on the 16/5/2024. The price of this item is $447. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the M24 Mugler Alien EDP 30mL Gift Set (26676601) will be available at David Jones from April 14th. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note an Extra 50% Off online only offer was incorrectly advised on Monday 29 January. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Elizabeth Arden Holiday Ready Party Collection had an incorrect price without qualifier displayed in the gift guide. To purchase the Holiday Ready Party Collection For $149†, spend $85 or more^ on Elizabeth Arden products in one transaction. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note there was an error in the email sent on Thursday 7 December for our Flash Sale Offer. The email featured Dyson and Riedel as brands listed on offer. However both Riedel and Dyson are not included. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the L'Oreal Brands 10-Piece Gift With Purchase featured in the email on Saturday 18 November was unavailable for purchase. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Creed Aventus Absolu 75ml (26309928) had an old price displayed on the gift guide. The price of this item is now $549. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Hunter Lab Summer Skin Kit (26309384) will be coming soon to stores (late November). We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the David Jones 185th Tea Towel PK3 (2581501) had an incorrect price displayed in the Christmas Magazine. The price of this item is $49.95. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note Dyson Beauty Gift With Purchase, Tote Bag stock has been delayed. Stock ETA is latest Friday 3rd of November. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note that an incorrect email was sent on Sunday 22 October for our Card Member Offer Four Days of Fashion. The email featured offers on Men, Kids and Beauty. The only offer advertised should have been Women's Fashion. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note that products from ECOLOGY, LAGUIOLE BY JEAN DUBOST, LUIGI BORMIOLI, NACHTMANN, PORTMEIRION, RIEDEL, ROBERT WELCH, SOPHIE CONRAN, SPIEGELAU, SPODE, STANLEY ROGERS AND VILLEROY & BOCH included in the Home Event had incorrect prices displayed on our website on 9 October 2023. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Calvin Klein Monologo T-Shirt (26135055) has an incorrect name and style number displayed in the magazine. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to unforeseen circumstances, the EA Leather Briefcase (25183570) featured in the David Jones Father’s Day Gift Guide, is no longer available. Customers wishing to purchase this item should speak to a David Jones team member for alternative styles.

Please note the Gucci GG Marmot Mini Bag (26028126) had an incorrect image displayed on the website, due to human error. The earring item is not included with the bag. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to unforeseen circumstances, the Calvin Klein Diagonal Laptop Bag featured in the David Jones Father’s Day Gift Guide, is no longer available. Customers wishing to purchase this item should speak to a David Jones team member for alternative styles.

Please note the HUGO BOSS; BOSS BOTTLED Eau de Parfum 100ml (23804781) had an incorrect price displayed on the gift guide. The price of this item is $160. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the HUGO BOSS; BOSS BOTTLED Eau de Toilette 100ml (20048500) had an incorrect price displayed on the gift guide. The price of this item is $146. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the HUGO BOSS; BOSS BOTTLED Parfum 100ml (25547534) had an incorrect price displayed on the gift guide. The price of this item is $167. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the BURBERRY HERO EAU DE PARFUM 100ML (25231810) had an incorrect price displayed on the gift guide. The price of this item is $196. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the BURBERRY HERO EAU DE TOILETTE 100ML (24410517) had an incorrect price displayed on the gift guide. The price of this item is $170. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Calvin Klein Crew Neck (26105991) and Sleep Short (26107859) had an incorrect price displayed on the gift guide. The price of the Crew Neck is $69.95 and Sleep Short is $64.95. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the GUCCI Guilty Pour Homme Parfum 90ml (24702076) had an incorrect price displayed on the gift guide. The price of this item is $200. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the GUCCI Guilty Pour Homme Eau de Toilette 90ml (20013229) had an incorrect price displayed on the gift guide. The price of this item is $165. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the GUCCI Guilty Pour Homme Eau de Parfum 90ml (23591004) had an incorrect price displayed on the gift guide. The price of this item is $194. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Tom Dixon Bowl (23573826) had an incorrect name displayed in the magazine. This is a large, not extra large bowl, and the price of this item is $750. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Balmain Mix Monogram Jacquard Bucket Hat (26091754) had an incorrect price displayed on the magazine. The price of this item is $680. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Gucci Women’s Slide Sandal with Crystals (25970317) had an incorrect price displayed in the magazine. The price of this item is $2,135. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Viktoria & Woods Steppingstone Dress (26158323) had an incorrect price displayed in the magazine. The price of this item is $550. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Tom Ford Shade and Illuminate Highlighting Duo (25398623) had an incorrect price displayed in the magazine. The price of this item is $154. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Anthony Squires Aviation Tee Purple (26159299) had an incorrect price displayed in the magazine. The price of this item is $199. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Coco De Mer Anthea High Apex Triangle Bra (26082828) had an incorrect price displayed in the magazine. The price of this item is $225. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Coco De Mer Anthea Brazilian Knicker (26082829) had an incorrect price displayed in the magazine. The price of this item is $175. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Shark Flexstyle - Air Style and Drying System had an incorrect price displayed on the webstie. The price of this item is $499. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note the Mother's Day Gift Card email send on 1st May had an incorrect offer in the subject line. The Gift Card amount is $20. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note that selected Dyson Personal Care items have been priced incorrectly on page 108. The price of the Dyson Airwrap (25359147) is $949 and the price of the Dyson Supersonic (25359145) is $649. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Due to unforeseen circumstances, the Marcato Ravioli Stamps featured in the David Jones Mother’s Day magazine have limited stock and will no longer be available once sold out. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Chloe ADF has been priced incorrectly on page 31. The price of this item is actually $207. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Ultra C Firming Serum 30mL has been priced incorrectly at $119, it should be $125. The Ultra B2 Hydrating Serum 30mL has also been priced incorrectly at $108, it should be $115. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to unforeseen circumstances, the Cosi Tabellini 24cm Candlestick featured in the Jones Magazine is no longer available. Customers wishing to purchase this item should speak to a David Jones team member for alternative styles. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the prices displayed in our Jones Magazine for the Ted Baker Elegan Blazer and Elegan pants are incorrect, the actual prices are Blazer $499 and Pants $200. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Due to unforeseen circumstances, the David Jones AMEX email sent on Monday the 6th February which advertised a Seiko watch in conjunction with Save 30% on a range of full-priced men’s accessories when you use your Card was incorrect. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Beauty Spend & Save Offer incorrectly referenced La Prairie in the email sent 20 January 2023, due to human error. La prairie is not included in the offer. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, there was an error featured on the email sent 5 January 2023 and on the homepage where 'Save 25% on full-priced women's shoes from Hush Puppies, Supersoft, Diana Ferarri, Gino Ventori, Easy Steps and more' offer was live. This is incorrect. We apologies for any inconvenience. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to unforeseen circumstances the NINTENDO SWITCH JOY CON NEON CONTROLLER PAIR (24304383), featured on page 18 in the Clearance catalogue is currently unavailable. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to shipment delays the SMEG FULL BLACK MATT BEAN TO CUP COFFEE MACHINE, as featured in the Christmas Gift Guide, will not arrive until 3 weeks later. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to shipment delays the SMEG KLF03DGAU DOLCE & GABBANA 1.7L KETTLE, as featured in the Christmas Gift Guide, will not be available until further notice. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, Due to unforeseen circumstances, style 25121773 the Love Cocoa Gingerbread Truffles 150G featured in the David Jones Christmas Gift Guide, is no longer available. Customers wishing to purchase this item should speak to a David Jones team member for alternative styles.

Please note, due to unforeseen circumstances, the Vida Glow Holiday Daily Essentials Set 25419435 featured in the Christmas Gift Guide will not contain a bonus stirrer. We apologise for any inconvenience this may have caused. For any queries regarding this, please contact our Online Customer Services team on 133 357.

Please note, if you have signed up to the David Jones Beauty Advent Calender waitlist but are not subscribed to David Jones emails, we are unable to contact you on launch day. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Due to unforeseen circumstances, the product number 25368641 – Bubble Walker featured in this years christmas catalogue, has been damaged during shipping and we are unable to get replacement stock. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Due to unforeseen circumstances, the email sent on Tuesday the 11th October advertised the offer "Save $500 for every $1000 spent on beds by Sealy Posturepedic, SleepMaker and Tempur". This offer was incorrect. The correct offer is "Take up to 50% of the SRRP^ of beds by Sealy Posturepedic , SleepMaker, and Tempur plus receive complimentary delivery.+" We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Due to unforeseen circumstances, the email sent on Tuesday the 6th September advertised take an extra 10% off the SRRP of mattresses and bases by Sealy Posturepedic, SleepMaker and Tempur. This offer was incorrect, take an extra 10% is off mattresses only. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the price displayed in our Mid Season Sale Catalogue for the Breville BTA830BSS THE SMART TOAST 4 SLICE LONG SLOT TOASTER was incorrect, the actual price is $179 for this item. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the price displayed in our online Jones Magazine for the Gucci Blondie bag was incorrect, the actual price is $5,350 for this item. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to shipment delays the SMEG SMF03DGAU DOLCE & GABBANA STAND MIXER, as featured in the Jones Catalogue, will not arrive until October. The SMEG KLF03DGAU Dolce & Gabbana Kettle, as featured in the Jones Catalogue, will not arrive until early September. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, there is an error on the CYCLONETM V10 ANIMAL STICK VACUUM product page where it has two prices one of $799 and another at $999.This is incorrect. The correct price is $999. We apologies for any inconvenience. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the "Save 40% Off the SRRP of all mattresses by Sealy Posturepedic, SleepMaker & Tempur" featured in our email on the 24th of July 2022 should have been "Save 50% Off the SRRP of all mattresses by Sealy Posturepedic, SleepMaker & Tempur". We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Le Creuset Signature Round Casserole Dish was displaying the incorrect Bonus Gift Card messaging on the 13th and 14th of June 2022. There is no Bonus Gift with this item. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, we have unfortunately published the CORAL REEF QUILT COVER and PILLOW CASES incorrectly in the Clearance catalogue. They have been published with the Cotton House brand, however the correct brand is HARLEQUIN. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, we have unfortunately published the CORAL REEF QUILT COVER and PILLOW CASES incorrectly in the Clearance catalogue. They have been published with the Cotton House brand, however the correct brand is HARLEQUIN. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, we have unfortunately published the incorrect pricing for Minijumbuk (16/06/2022) correct pricing will activate in cart to reflect email advertising of 50% off MiniJumbuk offer. We apologies for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, there was an error on the Deluxe Beauty Edit product page where DERMALOGICA Smart Response Serum was listed as a 15ml size. This is incorrect. The correct size is 5ml. We apologies for any inconvenience. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to unforeseeable circumstances the Dyson V10 Stick Vacuum, as featured in the Clearance catalogue, will not arrive until end of June. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, on the 5th of May the Mother's Day email send included incorrect terms, the official terms and conditions are as follows. Offer available until 11:55pm AEST Sunday 8 May 2022 unless otherwise stated. Subject to stock availability. Not all brands available in all stores. Not available in conjunction with any other offer. †Gift Card is valid for one month from the date of issue, please refer to back of Gift Card or receipt for exact expiry date. Maximum of 5 Gift Cards per transaction. If the purchased item is returned, the gift card must also be returned, or its value will be deducted from the refund. Visit davidjones.com/faq/gift-cards for details. ^In one transaction. Cookware, Vera Wang and Royal Doulton offers available until 11:55pm AEST Friday 6 May 2022. *Excludes Mother’s Day Sets. Enter code SAVE15 at cart to redeem. Exclusions apply, visit davidjones.com/exclusions for full listing. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, on the 12th, 13th and 14th of April 2022, Vince sale styles were displaying incorrect pricing in bag due to human error. The matter has now been resolved. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the Win With La Prairie Competition ending on 3rd April 11:59pm was displaying incorrectly on the website due to human error. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, due to unforeseeable circumstances the Topicana Shirred Dress from Zimmerman, featured in the our David Jones Junior eDM, is sold out instore and online. For any queries regarding this please contact our Online Customer Services team on 133 357.

We are aware of some fraudulent social media accounts and websites using the David Jones brand to sell products. These pages have no association with David Jones. Please do not purchase any products from or provide your information to these pages. David Jones does not sell any products from any website other than www.davidjones.com. Further, all official David Jones social media accounts will have a blue verified tick next to the name.

Please note, due to unforeseen circumstances, on 07th February 2022 we experienced pricing issues for Le Creuset. This matter has now been resolved. We apologise for any inconvenience this may have caused. For any queries regarding this please contact out Online Customer Services team on 133 357.

Due to the evolving nature of COVID-19 and following current government guidelines, the NGV Gala on Saturday 19 February 2022 will no longer be proceeding. As a result, the Art of Fashion customer competition and associated prize package is no longer available. For any queries regarding this please contact our Online Customer Services team on 133 357.

Please note, the CHANEL invitation for a complimentary N°1 DE CHANEL Red Camellia Revitalising Serum sample, sent to you on 6 January 2022, at selected stores was listed incorrectly in the email due to human error. This offer is not available at David Jones Carindale, Carousel, Chermside, Claremont, Eastlands, Garden City, Glen Waverly, Green Hills, Highpoint, Hornsby, Karrinyup, Macarthur, Mandurah, Mt Gravatt, Parramatta, Robina, Southland, Sunshine Plaza, Toowong, Tuggerah, Westlakes, Woden and Online. We apologise for any inconvenience this may have caused. For any queries regarding this please contact our Online Customer Services team on 133 357.