To check that an item is available for Click & Collect select your store from the Product Details page and click on ‘Show Availability’ (excludes purchases of Gift Cards, Gift Registry, Wine Club and large items).

Click & Collect is available at all Australian David Jones stores. Most products available online can be purchased through Click & Collect. At checkout, you can search your local stores to see if they have the product you're looking for.

You can modify your Click & Collect order at any time by contacting the Customer Service Centre of your nominated store.

Step 1.Browse products and check availability in your favourite store.

Find your product, select your store and check availability.

Step 2. Add to bag and head to checkout.

Add the products to your shopping bag and make sure you select ‘Click & Collect’ from the Shopping Bag page before proceeding to checkout.

Step 3. Choose your store and complete your order.

From the checkout page, select the store where you’d like to pickup and complete your order. Make sure that all the items you have added to your shopping bag are available at the same store.

Step 4.We’ll confirm your order.

Once you’ve placed your order, you’ll receive a confirmation email that includes details of your order and where to collect it instore. You will also receive an email when your order is ready to collect.

Step 5. Pick up your order.

Now all you have to do is collect your order! All Click & Collect orders can be collected from the Customer Service Centre located in your nominated Store.When collecting your order instore please make sure that you bring the following: The Credit Card used to purchase, Valid photo ID# and Your order number.

If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.Click & Collect orders will be kept for 21 days from the day you’ve placed your order. After 21 days your order will be cancelled and we will contact you to arrange a refund.

Valid photo ID includes Drivers Licence, Passport, Blind Citizens Card, Proof of Age card or Police, Government or Armed Services identification card.

No. Click & Collect is a complimentary service.

Click & Collect orders will be kept for 21 days from the day you’ve placed your order. After 21 days your order will be cancelled and we will contact you to arrange a refund. Please allow sufficient time for the refund to show in your account.

You can pick up your order at the Customer Service Centre in your nominated store, details of which can be found here.

Yes, they can. You can nominate someone else to pick up your order during the checkout process. If you’re sending someone else to pick up your order they need to bring: their own valid photo ID and the order number. If you have nominated someone other than yourself to pick up the order we may require contact with you prior to releasing your order.

On occasion an item instore may be damaged or missing and we will only find out when we pick your order. Although this does not happen often, we will contact you to arrange a refund or replacement item in this instance.

Yes. If an item is not quite right we will happily exchange or refund the item for you in line with David Jones Return Policy when you arrive instore. Read more about David Jones Return Policy.